These Terms of Use govern your use of dubai-assets.com and the Dubai Assets account, apps and services (together, the "Platform"). Please read them carefully. By creating an account or using the Platform you agree to them.
1. Who we are
1.1 The Platform is operated by Dubai Assets, trade licence no. 5589454, RERA office registration (ORN) no. 24453, of West Wing, Latifa Tower, Sheikh Zayed Road, Trade Centre 1, Dubai, United Arab Emirates ("Dubai Assets", "we", "us").
1.2 Dubai Assets is a real estate broker and auctioneer. We list properties on behalf of their owners (the "Sellers") and run online auctions and direct sales for them. Unless a listing says otherwise, we act for the Seller and are not the owner of the properties listed.
1.3 You can contact us at contact@dubai-assets.com.
2. Other terms that apply
2.1 These Terms work together with:
- the Privacy Policy, which explains how we use your personal data;
- the Cookie Policy;
- the Auction Terms and Bidder Agreement, which you accept before you bid;
- the Security Deposit and Refund Policy; and
- the agreements issued with any invoice, such as the Auction Purchase and Buyer's Commission Agreement and the Property Reservation Agreement.
2.2 If these Terms conflict with an agreement you sign for a specific purchase, that agreement prevails for that purchase.
3. Eligibility
3.1 You must be at least 18 years old and able to enter into binding contracts under the laws that apply to you.
3.2 If you use the Platform for a company, you confirm that you are authorised to act for it and that it accepts these Terms.
3.3 You may not use the Platform if you are subject to sanctions, or if using it would break the law where you are.
4. Your account
4.1 You need an account to bid, make offers or see your invoices and contracts. Give us accurate, complete and current information and keep it up to date.
4.2 Keep your password safe and do not share your account. We recommend turning on two-step verification. You are responsible for what happens in your account unless it was caused by our failure to protect it.
4.3 Tell us straight away at contact@dubai-assets.com if you think someone else has used your account.
4.4 Before you bid, sign a contract or pay a deposit, we must verify your identity ("KYC"). We may ask for more documents at any time, as anti-money-laundering law requires, and may refuse or limit access until verification is complete.
5. Listings and information
5.1 Listing information, including descriptions, measurements, photos, floor plans, service charges, rental figures and documents, is supplied by the Seller or third parties. We check it with reasonable care, but it is not a warranty by Dubai Assets.
5.2 Areas are shown in square metres. Prices are binding in UAE dirhams (AED); amounts shown in other currencies are estimates at a daily reference rate and are for information only.
5.3 You are responsible for your own due diligence before bidding or making an offer, including inspecting the property, reading the documents and taking legal, financial and tax advice.
5.4 A listing is an invitation to bid or make an offer, not an offer to sell. A sale is binding only as set out in the Auction Terms and the agreements issued for that sale.
6. Acceptable use
You agree not to:
- give false information or use someone else's identity;
- bid or make offers you do not intend to honour, or bid on your own or a connected person's property to raise the price (shill bidding);
- interfere with the Platform, its security or other users, including by scraping, automated bidding outside the proxy-bid feature, or overloading our systems;
- copy, reuse or sell listing content, photos or data without our written permission;
- use the Platform for money laundering, fraud, sanctions evasion or any other unlawful purpose.
7. Intellectual property
The Platform, its design, software, text, photos and trade marks belong to Dubai Assets or its licensors. You may view and print content for your own use in connection with buying property. Any other use needs our written permission.
8. Fees
8.1 Browsing and creating an account are free.
8.2 Fees for buying a property, including the buyer's commission, administration fee and VAT, are set out in the Auction Terms, on each listing and in the agreements issued with your invoices.
9. Availability and changes to the Platform
9.1 We aim to keep the Platform available but cannot guarantee it will always be uninterrupted or error-free. What happens to an auction affected by a technical failure is set out in the Auction Terms.
9.2 We may change, suspend or withdraw parts of the Platform, for example for maintenance or security.
10. Our liability
10.1 Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.
10.2 Subject to clause 10.1, we are not liable for indirect or consequential loss, or for loss caused by information supplied by Sellers or third parties, events outside our reasonable control, or your failure to carry out due diligence.
10.3 Subject to clause 10.1, our total liability to you under these Terms in connection with the Platform is limited to the fees you paid to Dubai Assets in the twelve months before the claim. Liability under a purchase agreement is governed by that agreement.
11. Suspension and closing your account
11.1 You can close your account at any time from the Privacy and data page in your account, unless you have obligations still to perform, such as a won auction or an unpaid invoice.
11.2 We may suspend or close your account if you break these Terms, if we must do so by law, or if we reasonably suspect fraud, money laundering or misuse. Where the law allows, we will tell you why.
11.3 Records we must keep by law, such as KYC and transaction records, are kept for the period the law requires even after your account is closed.
12. Notices
We send notices to the email address in your account. You can send notices to contact@dubai-assets.com. A notice is treated as received on the business day after it is sent.
13. Changes to these Terms
We may update these Terms. We will tell you about material changes before they apply, by email or in your account, and ask you to accept them before you continue to bid or buy. The version in force when you accept an agreement for a purchase continues to apply to that purchase.
14. Language
These Terms are written in English. Translations are provided for convenience; if they differ, the English text prevails, subject to mandatory law.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The Dubai Courts have exclusive jurisdiction over disputes arising from them.